Troubleshooting

Fix connection problems, errors, and missing leads.

7 articles

• Ad Account And/Or Page Aren't Showing How to Fix Facebook Permission Problems in UpHex If your client can't see or use the right Facebook Page or Ad Account in UpHex, it's almost always a permissions issue. The good...
• Ad Account Disabled? Now What!? 🛑 How to Fix a Disabled Facebook Ad Account If your Facebook ad account gets disabled, don’t panic — it’s usually fixable. The key is to find out the reason and follow...
• An Unexpected Error Occurred: How to Resolve the Error in UpHex If you've launched a campaign in UpHex and received a failed error message with the text "An unexpected error has occurred. Please retry your request later," don't panic! This...
• Client Unable To Connect Facebook Account If you're having trouble importing your Facebook Ad account in UpHex, don't worry! There could be a simple solution to the issue. One possible cause of this problem is a setting...
• Facebook errors that reconnecting won't fix "Please authenticate your account" when launching a campaign Facebook has placed a security check on the ad account (error code 31 / subcode 3858385). Your UpHex connection is...
• Leads Not Appearing in UpHex Leads Center Despite Showing in Client Metrics Users may encounter a situation where the "Client Metrics" tab in UpHex indicates leads/results, but the Leads Center remains empty. This guide addresses this discrepancy. About...
• Troubleshooting Connection Issues: How to Connect Your Facebook Page and Ad Account to UpHex If you're having trouble connecting a page to an ad account in UpHex, there are a few steps you can follow to resolve the issue. Connecting your Facebook account through the...