An Unexpected Error Occurred: How to Resolve the Error in UpHex

Updated 1 min read

If you've launched a campaign in UpHex and received a failed error message with the text "An unexpected error has occurred. Please retry your request later," don't panic! This error is typically caused by a communication issue between the Facebook API and UpHex services.

Before proceeding, we recommend trying to relaunch the campaign once more. If the error persists, follow these steps to resolve the issue:

  1. Go to your Dashboard and find the client that is giving you the error message.

  2. Click on the client's name and navigate to Integrations.

  3. Under the Facebook section, click Reset Connection to disconnect the Facebook account.

  4. Have the client (or, if you have access to their Facebook account) reconnect their Facebook account by clicking the Connect button.

  5. Once the connection is complete, relaunch the campaign.

By following these steps, you should be able to resolve the error message and get back to running successful campaigns in UpHex. If you need any additional help, please reach out via the Support Chat in your UpHex account.