Ad Account And/Or Page Aren't Showing

How to Fix Facebook Permission Problems in UpHex

If your client can't see or use the right Facebook Page or Ad Account in UpHex, it's almost always a permissions issue. The good news? It's easy to fix!

Step 1: Reconnect the Facebook Account

First, disconnect and then reconnect the Facebook account in UpHex.

• This could be the client's account or the agency owner's account -- whoever has access.

• Disconnect them by going to your Dashboard in UpHex, select your client's name, then click on "Integrations". Under the Facebook section, choose "Reset Connection".

Step 2: Log Back In

When you reconnect, Facebook will ask you to log in.

• Log into the correct Facebook account and click Continue when prompted.

Step 3: Edit Previous Settings

Select "Edit Previous Settings."

• This lets you update the permissions so UpHex can see everything it needs to.

Step 4: Choose "Opt-In to All Current and Future Pages"

You'll see a screen that says, "Choose the Pages you want Ads Launcher to access."

• Select the top option: Opt-in to all current and future pages.

• This keeps you out of "permission prison" -- a common issue that stops you from seeing the right Pages or Ad Accounts.

• It also ensures UpHex automatically gets access to any new Pages you create or are added to later.

Step 5: Choose "Opt-In to All Current and Future Businesses"

Next, it will ask about Businesses.

• Again, choose the top option: Opt-in to all current and future businesses.

Step 6: Review and Save

You'll land on a Review Ads Launcher Access Request page.

• Click Save.

• You'll see a message like: "[Name] has been connected to Ads Launcher."

• Click Got it to finish.

Step 7: You're Done!

Your permissions are now updated and fixed.

• Go back into UpHex and you should be able to select the correct Facebook Page and Ad Account without any issues.