Troubleshooting Connection Issues: How to Connect Your Facebook Page and Ad Account to UpHex
If you're having trouble connecting a page to an ad account in UpHex, there are a few steps you can follow to resolve the issue. Connecting your Facebook account through the UpHex client Integrations page or the GHL plugin are the easiest ways to get started, but if that doesn't work, you may need to take additional steps to grant UpHex access to your page and ad account.
Check if you're an admin on the Facebook page: If you're an admin on the page, you should be able to connect it to your UpHex account without any issues. If you're not an admin, you'll need to become one or have your client connect their own Facebook account through the UpHex client Integrations page or the GHL plugin.
Grant UpHex access to your Facebook page: If you're an admin on the Facebook page but it's still not showing up in UpHex, you may need to grant UpHex access to that page specifically. To do this, go to https://www.facebook.com/settings?tab=business_tools&ref=settings, click on "view and edit," and make sure that the Ads Launcher integration has access to all your pages.
Connect your Facebook account through GHL: If you're not an admin on the Facebook page, connecting your Facebook account through the GHL UpHex plugin is another way to grant UpHex access to your page and ad account. Simply open the UpHex menu link in the GHL sub-account and follow the prompts to connect.
Manage your clients in UpHex: Once you've connected the Facebook account, you'll be able to manage your clients from the Dashboard in UpHex. This is where you can access all connected Facebook pages and ad accounts, and make any necessary changes or updates via the client's Integrations page.
In conclusion, if you're having trouble connecting a page to an ad account in UpHex, following these steps should help you get up and running in no time.