How To Delete A Client's Ads From Facebook Permanently

Updated 2 min read

On this page
  1. Important: Feature-Gated Access
  2. Important: Delete Ads Before Deleting the Client
  3. Why Delete the Ads?
  4. Step-by-Step: Delete a Client's Ads Using UpHex
  5. 1. Open the Client Dashboard
  6. 2. View the Client's Active Campaigns
  7. 3. Delete the Campaigns
  8. Alternative: Bulk Delete When Changing Client Status
  9. Final Cleanup (Optional)
  10. Quick Summary

When a client cancels their subscription, you may want to remove the ads your agency created so they cannot reuse your work. Deleting ads inside UpHex permanently removes them from your client's Facebook Ad Account.

Follow the steps below to ensure your ads are fully deleted before removing the client from UpHex.

Important: Feature-Gated Access

Campaign deletion is a feature-gated capability. The delete option will only be visible if your agency has the Delete Campaigns feature enabled. If you do not see the delete option in your campaign actions menu, contact UpHex support to have this feature enabled for your account.

Important: Delete Ads Before Deleting the Client

If you delete the client first, their ads will remain in Facebook.
Always remove the ads first to protect your agency's creative work.

Why Delete the Ads?

  • Protect agency-created ad copy and creative

  • Prevent ex-clients from running your ads after cancellation

  • Maintain control over your intellectual property

Step-by-Step: Delete a Client's Ads Using UpHex

1. Open the Client Dashboard

  • Log in to your UpHex account

  • Click Dashboard from the left-hand menu

  • Select the client you want to manage

2. View the Client's Active Campaigns

  • You will now see all ads and campaigns that were launched through UpHex.

3. Delete the Campaigns

  • Click the actions menu (dropdown) on the right side of each campaign row.

  • Select Delete Campaign from the dropdown.

  • Confirm the deletion when prompted.

This action deletes the ads from Facebook entirely — they will no longer appear in the Facebook Ad Library or in the client's ad account.

Alternative: Bulk Delete When Changing Client Status

When changing a client's status (e.g., pausing or removing them), you can check the Delete Campaigns option to bulk-delete all of that client's campaigns at once as part of the status change process.

Final Cleanup (Optional)

Once all ads are deleted, you can safely remove the client from UpHex without leaving any campaigns behind.

Quick Summary

Step

Action

1

Verify your agency has the Delete Campaigns feature enabled

2

Go to Dashboard in UpHex and select the client

3

Open the actions menu on each campaign and select Delete Campaign

4

Ads are permanently removed from Facebook