Resolving Mismatched Conversion Reporting in UpHex and Go Highlevel

Updated 1 min read

If you're noticing that UpHex is reporting conversions, but the reporting in Go Highlevel is showing zero or lower numbers, there are a few common causes depending on how you've set up your lead flow.

If You're Using GHL's Native Facebook Integration (Form Field Mapping)

There is likely an issue with the mapping of the Facebook Lead Gen form(s). To resolve this:

  1. Go to the "Settings" section in your Go Highlevel account.

  2. Click on "Integrations" and then select "Facebook Form Field Mapping."

  3. Make sure all forms are properly mapped.

By properly mapping the Facebook Lead Gen form(s), you can ensure that the conversion reporting in both UpHex and Go Highlevel will match.

If You're Using UpHex's Automatic Lead Push

If you have enabled "Push Leads to GHL" in UpHex Settings > Customizations, UpHex sends leads directly to GHL via API with tags. In this case:

  • Make sure the "Push Leads to GHL" toggle is turned on in UpHex Settings > Customizations.

  • Verify your GHL integration is connected in UpHex Settings > Integrations.

  • Check that the client's GHL sub-account (location) is properly linked.

If you continue to experience issues with mismatched conversion reporting, please reach out to the support team for assistance. We're here to help you get the most out of your advertising campaigns.